Help Center Manage My Account How can I keep my FUEL TV+ account secure?

How can I keep my FUEL TV+ account secure?

We know you care about the security of your FUEL TV+ account. So do we. To that end, here are our top recommendations for keeping your account and personal information safe.

To protect your account:

Use a strong password and change it periodically

Your password is a key piece of information that keeps your account safe. To help keep your account safe and secure, we recommend using a password that is:

  • Unique to your FUEL TV+ account
  • At least 8 characters long
  • A mix of upper case and lowercase letters, numbers and symbols
  • Not a word in the dictionary, a name, or other personal information like a birthday, address or anniversary
  • We recommend that you change your password periodically. If you need to update your password, you can do so from your My Account page after logging into the FUEL TV+ website, or you can simply send yourself a password reset email.

Be aware of possible phising attempts

Phishing is an attempt to get personal information from you by pretending to represent a website or company you trust online.

Phishers will go to great lengths to try to hijack your account or steal your personal information. They may create fake websites that look like FUEL TV+, or send official-looking (but fake) emails asking you for personal information.

FUEL TV+ will never ask for any of your personal information in an email. This includes:

  • Payment information (credit card number, debit card number, direct debit account, PIN, etc.)
  • Social security number or tax identification number
  • Your account password
  • Be careful if you receive an email message asking your for this or any other personal information. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real, linked web address at the bottom of most browsers). If you're still not 100% sure that the website you're on is the real FUEL TV+ site, you can always type www.plus.fuel.tv directly into your web browser.

    Finally, if you get an email that looks suspiciously like a phishing attempt, please let us know by forwarding it to support@plus.fuel.tv

Keep your computer safe

In order to receive the best possible FUEL TV+ experience, it's important to keep your computer free of malware and viruses. Signs that your computer may be infected include:

  • Unusually slow or sluggish computer performance
  • Pop-up windows or advertisements while streaming
  • Unexpected reboots, crashes, or freezing

If you think your computer might be infected, you can use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

Report fraudulent or suspicious activity

At FUEL TV+, we take fraud very seriously. If you notice suspicious or unrecognized charges or unauthorized account activity, please contact us immediately so we can help you investigate.

Report security flaws to us

If you believe youve found a security vulnerability on a FUEL TV+ property or application, we strongly encourage you to inform us as quickly as possible and to not disclose the vulnerability publicly until its fixed. We appreciate your assistance, and we review all reports and will do our best to address the issue in a timely manner.